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TickTick notification half-as-loud as all other apps
General info:
- Moto G3 phone, storage is quite full
- TickTick app from Google Play store, stored on phone rather than on an SD card
- Custom notification tone using Zedge app from Google Play store, stored on phone rather than on an SD card
- Have not had this problem with non-custom tones that came built-in with the phone

I have been having this problem since I downloaded this new custom tone. I have had one other custom tone for TickTick notification before this, which didn't seem to have this low-volume problem, but there was a huge gap of time in between the two custom tones where I had no tone, so I don't know if the problem started before I began using the current custom tone or not.

I saw that there was an old topic in the Help Center from 2016 where someone else had the same problem, but there was no follow-up solution or information update.

Why is the same tone for TickTick much quieter than the same tone by all other apps on my phone?

Thanks!
Hello,

Sorry for the inconvenience. We will look into the issue soon.
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